Location: Grand Rapids, MI
Spectrum Health wanted a new concierge healthcare approach to primary care in downtown. Str!ve is the first downtown walk-in clinic for Grand Rapids, and caters to the busy lifestyles of the downtown professional as well as the urban dweller. Expansive glass storefronts and inviting interior views capture attention from the busy streetscape.
Once inside, the patient is greeted with a “tech-y” but comfortable blend of design and service. A custom technology table streamlines the check-in process while also serving as a docking station for customers to recharge next to the adjacent refreshment station. The retail and marketing zones lead back toward a flex space that is subdivided into more intimate discussion zones, but can be incorporated into the larger group meeting/flex zone.
The exam room design is centered on the patient. The room functions as both exam and practitioner office, meaning the doctor stays with the patient throughout the visit, educating them through the healing process. Exam room finishes are unexpected, yet soothing and highly functional. Such as the glass accent wall, doubling as a full height writing surface adjacent to the TV screen. Lighting is soft and elegant. Equipment is hidden, yet immediately accessible, eliminating clutter.
From start to finish, the customer experience is relaxing and efficient. The design aesthetic is fresh and speaks well of the original building character. Str!ve brings a new approach to healthcare. The project began in late 2016 and was completed in summer 2017.