Location: Grand Rapids, Michigan
Spectrum Health Medical Group is using architecture to help facilitate service integration and nowhere is that more apparent than at this facility, the Beltline Integrated Care Center, BICC. Reinforcing the Spectrum brand, the building material palate builds upon the design intent established in earlier iterations: the iconic metal-clad entry canopy, the sweeping curve of the building shape and the picture window/curtain wall. Adaptations for this project include randomly spaced panels of clear and frosted glass on the building’s 320-foot long façade. In addition to offering visual interest as they emulate DNA code, they provide privacy and minimize glare. Abundant natural light clear sight lines from the parking lot to patient waiting areas and easily navigated check-in kiosks all combine to reduce patient anxiety; one of the facility’s main goals.
A switch-back monumental stair, located in the open lobby next to the elevator, under a large skylight visually connects all three floors and the lower level, increasing the transparency from level to level as it brings natural light deep into the building. Acting as a landscape marker, it also orients visitors to the lobby and building entrance / exit.
An on-stage, off-stage patient – provider plan separates patient and provider flow. Benefits include optimized provider / staff relationship to patient rooms - saving time as staff has direct access to patient rooms. Improved support for collaborative and coordinated care and increased patient privacy as providers’ charting, and care records are separated from patients.
The central provider pod also connects to the out-of-doors. Floor to ceiling window walls welcome abundant daylight and offer views into the neighboring woods. In addition to increasing patient satisfaction and provider efficiencies, the facility is also designed to enhance care-giver interaction. It utilizes architecture to shift the care-giver culture from solo, silo practices to an integrated team model as team pods located across the “back of the house” connected with each other through an open hallway running the length of the building.
Project dates: April 2012 to July 2014
Challenges faced: integrating seven distinct and separate physician offices and 200 employees in one building
Innovations: Continued evolution of architecture to facilitate “true” integration of services.
Long range impact: Improving efficiency / delivery of healthcare in West Michigan