Location: Holland, Michigan
Filled with natural light, sustainably designed, and created to support the patient experience, Spectrum Health Medical Group’s new ambulatory care facility provides a radical departure from the traditional institutional experience. The design grew from a systematic, multidisciplinary process that began with gathering behavioral data, experiential and needs related input from 199 end-users and stakeholders. All design decisions were rooted in an understanding of how they would affect the patient experience, clinical team performance, and facility operations. As a result, the facility is designed to reduce patient anxiety, increase staff productivity, and enhance building performance.
Architectural landmarks support intuitive wayfinding and soften the facility’s institutional character. A large canopy marks the building’s single patient-entry point features playful, organic-formed skylights and a vegetated roof, visible from the 2nd floor lobby. The two-story, light-filled lobby offers views into the facility, a welcoming concierge, and numerous registration bays. Six seating zones identified by numerical super graphics, easily seen from the across the room, define the waiting areas and guide patient/families. Visitor flow moves from the waiting areas to the patient-care areas passing through a large wood-clad wall which creates a warm, welcoming architectural landmark in the building’s central core. Open ceilings, windows at the end of hallways and views, of the wood-clad wall demystify the patient experience and aid in way-finding.
Healthcare providers’ desks are steps away from patient care areas. An open-office arrangement with abundant natural light and views to the out-of-doors creates a healthy work environment while encouraging collaboration and communication. Laboratory services, radiology, a physical therapy gym, and community room/lunch room, located near the entry, are easily accessed by outpatient visitors, internal referrals, and community members. The result is a facility that enhances the personal experience of patients, visitors, and staff while ensuring operational efficiency and optimal facility performance.
Eight-month construction schedule. July 2011 - March 2012
The site’s soil conditions and the aggressive schedule. Built where a chemical plating plant once stood, no soil was allowed to leave the property. All earthwork was completed under constant supervision of third party testing agency. In addition, soil conditions required a geo-pier sub-foundation system. The original planning model received initial push back, due to previous, less efficient references; but as team members began to understand the opportunities and were encouraged to contribute, consensus built. The ah-ha moment came when team members realized that they were on a path that would result in a multi-disciplinary facility that would look great, work exceptionally well and be a new and innovative model of patient care.
In addition to combining numerous healthcare services in one location, the facility’s sustainable design saves natural resources.
- Linear vertical light well that brings light into the building’s interior
- Solar thermal, renewable energy system that heats all water for personal use and the building’s snowmelt system; saving approximately 7.5 million BTUs per year, offsetting 100 lbs.
- Efficient, under-floor, mechanical system and building envelope exceeds ASHRAE 90.1-2007 standards by more than 18%
- Local renewable energy credits offset 70% of the facility’s electrical use.